Personalized Ornaments by Elves The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. Ornaments by Elves offers beautifully crafted, personalized ornaments designed to add a special touch to your holiday celebrations. How quick is shipping, and when will my order be shipped? We usually ship within 24 hours! To track your current order, visit the "My Orders" tab on Amazon. The estimated delivery date for your address will be shown before you place your order. What’s your return policy? Do you accept returns? We accept returns if the ornament arrives broken or misspelled due to our error. Since each ornament is personalized, we can't accept other returns. Please report any issues within 3 days for broken items or 30 days for other concerns! Can I change or cancel my order? Once your order is placed, changes or cancellations aren’t possible due to the personalization process. Please double-check your details before submitting. If there's an issue right after ordering, reach out ASAP, and we’ll do our best to help! How will my order be packaged? Will my ornament be secure and packaged properly? Orders are securely packaged in a branded gift box. For enhanced presentation, consider our boxing options. We take every precaution to ensure your ornament is well-packaged. However, if an item arrives damaged, reach out within 3 days of arrival. I received the misspelled item or wrong item, or I am missing an item. Reach out via chat or email with your order number, details, and a photo of the misspelled or missing item. We'll replace it if the ornament arrives broken or misspelled due to our error! The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. Previous page Next page 1 Accuracy in Every Detail 2 Thoughtful & Emotional 3 Over 3000 Unique Designs! 4 Ready-to-Gift Packaging 5 Quality Resin Material